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Refund Policy – The Mercen – A Web Design and SEO Company

Let’s be clear, search engine marketing (SEO), web design and digital marketing in general can be a pretty expensive proposition. Both for you, the partner client, and us as the provider.

With that being said we have implemented these checks and balances to protect you the buyer and us the provider.

Refund in Full

In order to obtain a refund in full for your selected services you must request one in writing or on the phone with a LIVE operator within 72 hours of ordering. We do zero work on your website beyond evaluation and the creation of an Internet Marketing plan and competition analysis for the first 72 hours of your subscription. So 72 hours is ample time for you to change your mind should you chose to do so.

Partial Refund

From the 72 hour period (3 days) to day 14 you will be eligible for a partial refund. You will receive your refund less any purchases of services or link building we have done on your behalf up until that point. You will continue to receive those services under this agreement as once they are created, most can not be removed. You also agree that we will also deduct 15% of your original payment for personnel costs we have incurred servicing your account up to this point.

No Refund

After the initial 14 days of starting your subscription for services, you are no longer eligible to receive a refund of any kind. By this time we have dedicated several hours in personnel time, creatives creation, link building, and other marketing efforts to build your brand. If you wish us to provide you services no longer we will stop all work on your account at this point. However, you will not be eligible for a refund.

Cancellation Policy

You may cancel your services at any time and receive any refund due pursuant to our refund policy. You will not be auto-billed on a monthly basis. You will receive an invoice requesting payment for the upcoming months services, however if you don’t pay, we don’t work on your account.