Average website is offline 3 hours each month due to web hosting downtime
Lots of studies have shown that uptime is number one element when selecting a web host and although a lot of, if not all, web hosting services “guarantee” 99.99%uptime, it’s not the case with our case-study.
According to our most current research, the typical uptime of 32 shared web hosting service providers is 99.59%. That’s around 35 hours 32 minutes of downtime per year, per site.
And downtime even occurs to online giants A Dun & Bradstreet research study found that nearly 60 percent of Fortune 500 companies experience a minimum of 1.6 hours of downtime each week.
As a rule of thumb, if you are experiencing and uptime of 99.90%or listed below, you should switch your web host. A great web host should offer you with an uptime of at least 99.94%.
We’ve made this convenient calculator for you to have a look at how much revenues and visitors you might have lost last year due to downtime:
Visitors and Earnings Lost Calculator
If you do not know your uptime, we suggest utilizing website monitoring tools.
Typical Web Hosting Uptime Throughout 2018
* comes with uptime assurance. If they have actually failed guaranteed uptime, you can ask your refund.
| Webhosting Company | Average Uptime | Overall Outages | Total Downtime Annually |
| 1. MidPhase | 99991% | 19 failures | 45 minutes |
| 2. Bluehost | 99991% | 7 blackouts | 52 minutes |
| 3. DigitalOcean * | 99989% | 11 outages | 58 minutes |
| 4. SiteGround * | 99988% | 26 outages | 73 minutes |
| 5. Site5 * | 99986% | 16 failures | 83 minutes |
| 6. HostGator * | 99984% | 19 failures | 84 minutes |
| 7. A Small Orange * | 99978% | 52 outages | 125 minutes |
| 8 iPage | 99975% | 72 failures | 131 minutes |
| 9. HostPapa | 99975% | 39 outages | 144 minutes |
| 10 FastComet | 99973% | 44 interruptions | 146 minutes |
| 11 LunarPages * | 99972% | 20 interruptions | 153 minutes |
| 12 Hostinger * | 99971% | 28 blackouts | 154 minutes |
| 13 WebHostingBuzz | 99969% | 28 outages | 163 minutes |
| 14 GreenGeeks * | 99969% | 11 blackouts | 164 minutes |
| 15 JustHost | 99968% | 28 outages | 165 minutes |
| 16 GoDaddy | 99965% | 47 outages | 184 minutes |
| 17 HostRocket | 99960% | 31 outages | 202 minutes |
| 18 HostMonster | 99955% | 40 interruptions | 235 minutes |
| 19 DreamHost * | 99953% | 40 outages | 239 minutes |
| 20 Hosting24 | 99951% | 31 failures | 264 minutes |
| 21 WestHost * | 99948% | 48 outages | 271 minutes |
| 22 WebHostingHub | 99948% | 76 failures | 278 minutes |
| 23 inMotion Hosting | 99935% | 90 failures | 341 minutes |
| 24 A2 Hosting | 99928% | 64 interruptions | 375 minute |
| 25 HostMetro | 99852% | 247 outages | 763 minutes |
| 26 MDD Hosting * | 99833% | 76 interruptions | 874 minutes |
| 27 FatCow | 99829% | 377 interruptions | 899 minutes |
| 28 NameCheap * | 99826% | 453 failures | 917 minutes |
| 29 HostNine | 99723% | 241 outages | 1448 minutes |
| 30 One.com | 99593% | 419 outages | 2132 minutes |
| 31 WebHostingPad | 97588% | 1655 interruptions | 9 days |
| 32 Arvixe * | 91098% | 20051 blackouts | 1 month |
If you are into every month brake-down with more detailed information, take an appearance at these pages below:
- Detailed Google Spredsheet (1st of January to 31 st of December 2018)
- In-depth Uptime for each month and each hosting (12-44 months data)
1. MidPhase.com|99.991%|1 hour of downtime
- Link to in-depth MidPhase uptime statistics in 2018
- Overall downtime: 45 minutes
- Total outages: 19
- Longest blackout: 5 minutes
- Test website URL: hostingfacts-mp. com
No uptime guarantee:
Although MidPhase doesn’t point out any uptime warranty on their site, they are the clear winner of this case-study hitting nearly 100%uptime in 2018.
2. Bluehost.com|99.991%|1 hour of downtime
- Link to detailed Bluehost uptime statistics in 2018
- Total downtime: 52 minutes
- Total failures: 7
- Longest blackout: 42 minutes
- Test site URL: hostingfacts-bluerock-bluehost. com
No uptime assurance:
Likewise to MidPhase, Bluehost does not offer any uptime assurances either (simply a network/server uptime agreement). Nevertheless, their servers have actually been working very gradually, with the exception of one larger interruption (42 minutes).
3. DigitalOcean.com|99.989%|1 hour of downtime
- Link to in-depth DigitalOcean uptime data in 2018
- Total downtime: 58 minutes
- Total failures: 11
- Longest interruption: 29 minutes
- Test site URL: hostingfacts-do. com
Uptime guarantee available:
DigitalOcean is an inexpensive cloud hosting that promises 99.99%uptime which they have considerably been successful in our test. If you see uptime less than 99.99%utilizing DigitalOcean, you can ask your money back
4. SiteGround.com|99.988%|1 hour of downtime
- Link to detailed SiteGround uptime stats in 2018
- Overall downtime: 73 minutes
- Overall blackouts: 26
- Longest interruption: 18 minutes
- Test site URL: hostingfacts-siteground. com
Uptime guarantee available:
SiteGround is a hosting provider with an excellent uptime score. They likewise use uptime warranty, supplying you with one month of totally free service if uptime falls below 99.99%and an additional month if uptime falls below 99.90%.
5. Site5.com|99.986%|1 hour of downtime
- Link to detailed Site5 uptime statistics in 2018
- Total downtime: 83 minutes
- Overall outages: 16
- Longest blackout: 30 minutes
- Test website URL: hostingfacts-s5. com
Uptime assurance offered:
9998%is still good uptime. What’s even much better– Site5 features an uptime assurance of 99.9%– anything listed below that is eligible for a %of credit back. They even provide 100%credit back when uptime falls below 99.5%on their totally managed VPS
6. HostGator.com|99.984%|1 hour of downtime
- Link to comprehensive HostGator uptime statistics in 2018
- Overall downtime: 84 minutes
- Overall blackouts: 26
- Longest failure: 19 minutes
- Test site URL: hostingfacts-hg. com
Uptime warranty readily available:
HostGator includes a good uptime. On top of that, they even supply an uptime warranty of 99.9%and you get credit back when it falls listed below. Just be careful that it only makes an application for the real server downtime omitting server maintenance.
7. ASmallOrange.com|99.978%|2 hours of downtime
- Link to comprehensive ASmallOrange uptime stats in 2018
- Overall downtime: 125 minutes
- Total blackouts: 52
- Longest outage: 29 minutes
- Test site URL: hostingfacts-aso. com
Uptime warranty readily available:
ASmallOrange uses an uptime warranty of 99.9%. When it’s below that, you get a refund of one day of service per every 45- minutes downtime. Be careful of the particular stipulations Just keep in mind the high number of outages we experienced in the test duration.
8. iPage.com|99.975%|2 hours of downtime
- Link to in-depth iPage uptime statistics in 2018
- Overall downtime: 131 minutes
- Overall outages: 72
- Longest interruption: 6 minutes
- Test website URL: hostingfacts-ip. com
No uptime warranty:
iPage does not offer an uptime guarantee. Luckily, considering their ranking in total uptime, we’re pretty sure you wouldn’t require it anyway. Something to be conscious of is the high variety of outages we experienced.
9. HostPapa.com|99.975%|2 hours of downtime
- Link to comprehensive HostPapa uptime statistics in 2018
- Overall downtime: 144 minutes
- Total outages: 39
- Longest failure: an hour
- Test website URL: hostingfacts-hp. com
No uptime assurance:
Although they discuss under their Terms of Service utilizing “reasonable efforts to keep 99.9%of uptime”, HostPapa does not precisely supply an uptime warranty.
10 FastComet.com|99.973%|2 hours of downtime
- Link to in-depth FastComet uptime statistics in 2018
- Total downtime: 146 minutes
- Overall interruptions: 44
- Longest failure: 24 minutes
- Test site URL: hostingfacts-sl. com
No uptime guarantee:
Despite the fact that their live chat agent stated that they ensure a 99%uptime, there is no main uptime warranty on FastComet’s Terms of Service or refund/credit policy if it falls below what’s assured. The overall amount of failures is somewhat worrying.
11 LunarPages.com|99.972%|3 hours of downtime
- Link to in-depth LunarPages uptime data in 2018
- Total downtime: 153 minutes
- Overall blackouts: 20
- Longest outage: 2 hours
- Test site URL: hostingfacts-lp. com
Uptime warranty readily available:
For every 15 minutes of downtime, LunarPages credits client’s account with an equal of a complete day of service. That assurance omits set up maintenance.
12 Hostinger.com|99.971%|3 hours of downtime
- Link to in-depth Hostinger uptime stats in 2018
- Overall downtime: 154 minutes
- Overall failures: 28
- Longest failure: an hour
- Test website URL: hostingfacts-hostinger. com
Uptime guarantee readily available:
Hostinger’s above average uptime is supported by their uptime guarantee of 99.9%. As in all cases, set up maintenance is excluded.
13 WebHostingBuzz.com|99.969%|3 hours of downtime
- Link to detailed WebHostingBuzz uptime statistics in 2018
- Total downtime: 163 minutes
- Total interruptions: 28
- Longest blackout: 42 minutes
- Test site URL: hostingfacts-ls. com
No uptime warranty:
WHB does not offer any uptime guarantee per se. Based upon our experience, you most likely would not need one anyhow.
14 GreenGeeks.com|99.969%|3 hours of downtime
- Link to in-depth GreenGeeks uptime statistics in 2018
- Total downtime: 167 minutes
- Overall interruptions: 11
- Longest interruption: 2 hours
- Test website URL: hostingfacts-greengeeks. com
Uptime assurance readily available:
GreenGeeks uses a 99.9% uptime warranty Nevertheless, it just uses to their own servers and is not relevant for client mistakes.
15 JustHost.com|99.968%|3 hours of downtime
- Link to in-depth JustHost uptime statistics in 2018
- Overall downtime: 165 minutes
- Overall outages: 28
- Longest outage: 2 hours
- Test site URL: hostingfacts-jh. com
No uptime assurance:
There’s no uptime guarantee on their website, whatsoever.
16 GoDaddy.com|99.965%|3 hours of downtime
- Link to in-depth GoDaddy uptime data in 2018
- Total downtime: 184 minutes
- Overall interruptions: 47
- Longest failure: an hour
- Test site URL: hostingfacts-gd. com
No uptime guarantee:
Despite their huge name, huge client-base and good service, GoDaddy does not supply any uptime warranty. You ought to also be careful of their rather high number (compared to other leading hosts) of failures.
17 HostRocket.com|99.960%|3 hours of downtime
- Link to detailed HostRocket uptime data in 2018
- Total downtime: 202 minutes
- Total interruptions: 31
- Longest interruption: an hour
- Test site URL: hostingfacts-hr. com
Minimal uptime warranty:
HostRocket has an authorities 99.5% uptime warranty Like others, it only gets their own direct services.
18 HostMonster.com|99.955%|4 hours of downtime
- Link to comprehensive HostMonster uptime statistics in 2018
- Total downtime: 235 minutes
- Overall failures: 40
- Longest interruption: 36 minutes
- Test site URL: hostingfacts-hm. com
No uptime guarantee:
Although you can discover a declaration declaring to make every effort for their best, there is no main uptime assurance.
19 DreamHost.com|99.953%|4 hours of downtime
- Link to comprehensive DreamHost uptime stats in 2018
- Overall downtime: 239 minutes
- Overall outages: 40
- Longest interruption: an hour
- Test website URL: hostingfacts-dreamhost. com
Uptime warranty offered:
Lastly, there you have it– an authorities 100%uptime assurance.” DreamHost assurances 100%uptime. A failure to offer 100%uptime will lead to consumer settlement pursuant to standards established herein.”
20 Hosting24 com|99.951%|4 hours of downtime
- Link to detailed Hosting24 uptime data in 2018
- Total downtime: 264 minutes
- Overall interruptions: 31
- Longest failure: an hour
- Test site URL: hostingfacts-h24 com
Restricted uptime warranty:
They use a service uptime assurance of 99.9%. It’s solely identified by them and you get 5%of your month-to-month hosting fee as credit back. It’s only usable to buy more service of items from Hosting24
21 WestHost.com|99.948%|5 hours of downtime
- Link to detailed WestHost uptime data in 2018
- Overall downtime: 271 minutes
- Overall outages: 48
- Longest outage: 37 minutes
- Test website URL: hostingfacts-wh. com
Uptime guarantee readily available:
At close examination, we found a 99.9% service uptime guarantee When interruptions occur which are straight related to WestHost, you get a credit of 5-100%of your month-to-month hosting charge depending upon the overall downtime.
22 WebHostingHub.com|99.948%|5 hours of downtime
- Link to comprehensive WebHostingHub uptime statistics in 2018
- Overall downtime: 278 minutes
- Overall outages: 76
- Longest blackout: 36 minutes
- Test website URL: hostingfacts-hub. com
No uptime guarantee:
WHH declares on their front page to have a 99.9%uptime warranty. Unfortunately, we did not discover a main assurance under their terms of service and other binding policies.
23 inMotionHosting.com|99.935%|6 hours of downtime
- Link to in-depth inMotion uptime data in 2018
- Total downtime: 341 minutes
- Overall interruptions: 90
- Longest interruption: an hour
- Test site URL: hostingfacts-in. com
Minimal uptime guarantee:
Uptime assurance just applies to Service Pro accounts. Even though it’s a really sweet one (99999%), there is no uptime guarantee for other hosting plans.
24 A2Hosting.com|99.928%|6 hours of downtime
- Link to comprehensive A2Hosting uptime statistics in 2018
- Total downtime: 375 minutes
- Total outages: 64
- Longest outage: 3 hours
- Test website URL: hostingfacts-a2. com
No uptime assurance:
A2 features a 999%uptime dedication Similarly to other hosting service providers, when it comes to credit, there are stipulations related to server upkeep and the blackout being not-their-responsibility.
25 HostMetro.com|99.852%|13 hours of downtime
- Link to detailed HostMetro uptime stats in 2018
- Total downtime: 763 minutes
- Total failures: 247
- Longest interruption: 28 minutes
- Test website URL: hostingfacts-hmo. com
Minimal uptime guarantee:
When the total uptime in a year is less than 99%, you get a 1-month service free of charge.
26 MDDHosting.com|99.833%|15 hours of downtime
- Link to comprehensive MDDHosting uptime stats in 2018
- Overall downtime: 874 minutes
- Overall interruptions: 76
- Longest outage: 10 hours
- Test website URL: hostingfacts-mdd. com
Uptime assurance readily available:
They have an official 1000% service uptime assurance(it’s not as cool as it sounds).
” If your server has a physical downtime of more than 1 hour, you can request for 10 times (1000%) the real quantity of downtime. This indicates that if your server has a physical downtime of 1 hour, you will receive 10 hours of credit.”
27 FatCow.com|99.829%|15 hours of downtime
- Link to detailed FatCow uptime stats in 2018
- Total downtime: 899 minutes
- Total outages: 377
- Longest interruption: 3 hours
- Test site URL: hostingfacts-fc. com
No uptime assurance:
It doesn’t seem that uptime is one of the strengths of FatCow– despite our research study, we did not find any uptime assurance.
28 NameCheap.com|99.826%|15 hours of downtime
- Link to detailed NameCheap uptime data in 2018
- Total downtime: 917 minutes
- Overall failures: 453
- Longest interruption: 40 minutes
- Test website URL: hostingfacts-1a1. com
Uptime guarantee available:
NameCheap offers one complete day of service for each 1h that your server is down in a month. Be careful that the first 45 min are not applicable.
29 HostNine.com|99.723%|1 day of downtime
- Link to comprehensive HostNine uptime data in 2018
- Total downtime: 1,448 minutes
- Overall blackouts: 241
- Longest interruption: 2 hours
- Test site URL: hostingfacts-h9. com
No uptime guarantee:
An uninspiring overall uptime is even further disappointing as there is no uptime assurance under their ToS.
30 One.com|99.593%|1 day of downtime
- Link to detailed One.com uptime data in 2018
- Overall downtime: 2,132 minutes
- Overall outages: 419
- Longest interruption: 6 hours
- Test site URL: hostingfacts-one. com
No uptime guarantee:
A day without service is a serious problem by itself. Regardless of our serious efforts, we might not discover any uptime assurance either that would make you eligible for at least some credit.
31 WebHostingPad.com|97.588%|9 days of downtime
- Link to detailed WebHostingPad uptime stats in 2018
- Total downtime: 9 days
- Total outages: 1655
- Longest interruption: 44 minutes
- Test site URL: hostingfacts-whp. com
Limited uptime guarantee:
There is a 99%official uptime assurance However, it’s probably that you would not really care about the couple of complimentary days you get when the service performance is this bad.
32 Arvixe.com|91.098%|a month of downtime
- Link to comprehensive Arvixe uptime data in 2018
- Total downtime: a month
- Total failures: 20051
- Longest blackout: 14 hours
- Test website URL: hostingfacts-arv. com
Uptime guarantee offered:
Despite their bad performance (the worst ever, without a doubt, anywhere …), Arvix actually does have an official uptime assurance of 99.9% However does it really matter to get a refund or some credit when your site has lost all its traffic due to the fact that of its non-existent performance?
